Merchant Experience 
We are here to help

Whether you need help choosing the right payment solution or require support with your existing Merchant Services, we're here to assist you.

Contact Our Sales Team

 

For new applications, upgrades, demos, pricing, or consultations.

 

We're here to help your business find the right payment solution.


Our Merchant Services Sales Team will guide you through onboarding, product selection, integration options, and pricing.

Merchant Support

 

For incidents, technical problems, device issues, or transaction support.

 

If you're already a Scotiabank merchant and need immediate assistance with your terminals, online gateway, settlements, or transactions, our dedicated support team is available.

Talk to our specialists about:

  • POS terminals & upgrades
  • E‑Commerce (Scotia eCom+)
  • Payment Links and Recurring Payments
  • Integrated or unattended solutions
  • Custom industry‑specific requirements

Get help with:

  • Terminal errors or connectivity issues
  • Settlement or deposit delays
  • Chargebacks and dispute management
  • eCommerce gateway incidents (HPP, API, Payment Links)
  • Payment declines or processing issues
  • POS replacement or maintenance requests
About Merchant Services

Let’s build the right payment experience for your customers.

Ways to reach us:

Phone: (876) 922-1000
Hours: Monday–Friday, 8:00 AM – 5:00 PM

Email: merchantsales.jm@scotiabank.com
Corporate Office: Corporate & Commercial Banking Division,  Scotiabank Centre, Cnr. Duke & Port Royal Street, Kingston.

Merchant Services Support:

Phone: (876) 922-1000
Hours: Monday–Friday, 8:00 AM – 5:00 PM

Email: merchantsupport.jm@scotiabank.com