Scotia Group Extends Operating Hours, Re-opens Branches

May 14, 2020: In line with the Government of Jamaica’s changes to the national curfew, the Scotia Group will be extending its hours of operations. Effective Friday, May 15, 2020 branches will open at 8:30 a.m. and close at 2:30 pm daily. Senior citizens and customers with physical disabilities will be given priority access from 8:30 a.m. to 9:30 a.m.

Branches which were temporarily closed reopened on May 14, 2020 with the exception of the Oxford Rd branch which will remain closed for renovation.

Explaining the changes, Audrey Tugwell Henry, Executive Vice President of Retail Banking commented “Our senior customers are particularly vulnerable at this time. While we urge them to say home, in line with the Government of Jamaica’s guidelines, we want to ensure that if they need to come to the bank, we can serve them quickly and minimise any potential exposure to the Corona virus.” Commenting on the extended operating times, she further noted that “We would like to thank our customers for their patience over the past few weeks. We are pleased to be able to offer longer banking hours to facilitate them while still maintaining all health and safety guidelines.”

The Bank continues to take steps to safeguard the health of employees and customers including the installation of partitions in transaction areas at all branches. Appropriate physical distancing will continue to be enforced for both staff and customers which means that the Bank will have a reduced complement of employees to serve customers at any one time. As a result, the types of transactions offered in branches will generally be limited to those which cannot be conducted using other channels.

Small Business, Corporate and Commercial customers are also encouraged to use electronic options for payments wherever possible which is a safer, faster and more cost effective option for both the business and the payee.

Personal banking customers are reminded that many banking transactions can be conducted using our online and mobile banking channels. Persons interested in signing up for online banking can visit to register.

Additionally, customers can access banking service at our 272 ABMs islandwide, or via TeleScotia by dialing (876)960-2675.

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of approximately 100,000 employees and assets of approximately $1.2 trillion (as at January 31, 2020), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS). For more information, please visit and follow us on Twitter @ScotiabankViews

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Yanique Forbes-Patrick | Vice President, Public Affairs and Communications