Complaint resolution

Do you have an issue or complaint?

Here are a few simple steps to have your concern resolved:

 

Step 1:
Contact us
Choose the option that best fits your request:
 

  • Call our Scotia Contact Centre: 888-4-SCOTIA (888-472-6842)
  • Visit your nearest branch for assistance

Step 2: 
If you are unable to make contact by phone or visit your branch
 



Step 3:
Escalate your concern
 

If you are not satisfied with the resolution provided, you may escalate your concern to our Customer Experience Unit:
 

Scotiabank will NEVER request your banking/personal details or account logins via email, text message or phone call. We encourage our clients to be vigilant and safe online.

Important:

When emailing us,
please include the following details for faster resolution:

  • Your Full Name (as per bank records)
  • Your Mailing Address (as per bank records) 
  • The Branch where your account is held
  • Your contact number
  • A brief overview of your issue or complaint

Resolution Timeline

Your concerns are important to us:

  • We aim to provide a resolution within 10 business days
  • If additional time is required, we will provide updates every 5 business days

We are committed to owning your concerns to serve you better.

For more information

Personal Banking

Phone
(toll-free)

1 (876) 960-2675
Corporate & Commercial Banking

Or your Relationship Manager for assistance

1 888 429-5087
Scotiabank Branch

Branch Locator

Find a local branch
Country Head or designate

Audrey Tugwell Henry
President and Chief Executive Officer

Scotiaservice-jam@scotiabank.com