Complaint resolution

Do you have an issue or complaint?

We want to resolve it!

  • Call our Scotia Customer Care Centre @ 888-4-SCOTIA [726842] or visit your branch.

  • If you are not satisfied with the resolution or your issue remains unresolved, escalate to our Customer Experience Unit at scotiaservice-jam@scotiabank.com

Important: When emailing us, please include the following details for faster resolution:

  • .Your Full Name (as per bank records)
  • Your Mailing Address (as per bank records)
  • The Branch where your account is held
  • Your Contact number
  • Overview of complaint

Scotiabank will NEVER request your banking/personal details or account logins via email, text message or phone call. We encourage our client to be vigilant and safe online.

Your issues are very important to us:

  • We will make every effort to provide a resolution within 10 business days. However, if we require more time to resolve your issue we will provide you with updates every 5 business days.

We are committed to owning your concerns to serve you better.

For more information

Personal Banking

Phone
(toll-free)

1 (876) 960-2675
Corporate & Commercial Banking

Or your Relationship Manager for assistance

1 888 429-5087
Scotiabank Branch

Branch Locator

Find a local branch
Country Head or designate

Audrey Tugwell Henry
President and Chief Executive Officer

Scotiaservice-jam@scotiabank.com