April10, 2024 - (Kingston, Jamaica)- Scotiabank Jamaica was announced as this year's Best Bank , by Global Finance Magazine. Positioned within the Latin American category, Scotiabank Jamaica is one of twenty-eight regional banks and one of eight English-speaking Caribbean countries to be recognised for the North American Magazine’s 31st Annual World’s Best Bank Awards. This win signifies Scotiabank Jamaica’s unwavering commitment to unparalleled customer service, innovation, and financial stewardship.

The award follows an unprecedented year of success for the Bank’s overall performance and significant enhancements it has made to its digital infrastructure including initiatives such as the transformation of its online banking platform to enhance functionality  and user-friendliness for all clients, including those with disabilities,  an automated queuing system that has drastically improved efficiency and reduced wait times in branches and the launch of Scotia Protect which provides competitive general insurance rates and benefits, complemented by an end-to-end digital purchasing experience.

Audrey Tugwell Henry, President and CEO, Scotia Group Jamaica shared, “The growth of  our business has been significant, underscored by the deliberate actions in every area to be the preferred financial institution in Jamaica. The honour of once again being recognised as the Best Bank, by Global Finance Magazine, reflects our unwavering commitment to excellence, innovation, and client satisfaction.”

The Scotia Group CEO also noted that advancements in digital and customer service have yielded significantly tangible results, with improved satisfaction levels reported through Scotiabank's proprietary customer feedback system.

“This achievement stands as a testament to the dedication and hard work of every member of the Scotiabank Jamaica team. Last year we celebrated 134 years of unbroken service to Jamaica. We take tremendous pride in serving Jamaicans for over a century and we will continue to work on being the financial services provider of choice. We are committed to delivering a consistent, best-in-class service and relevant, innovative financial solutions,” Tugwell Henry continued.

Winners have been chosen in 150 countries, territories and districts across Africa, Asia-Pacific, the Caribbean, Central America, Central and Eastern Europe, Latin America, the Middle East, North America, and Western Europe. Winners will be honoured at the Awards Ceremony held during the IMF/World Bank Annual Meetings Washington, DC on the morning of October 26, 2024.

In a release announcing the winners Joseph D. Giarraputo, founder and editorial director of Global Finance stated, “Banking has reached another watershed moment with the debut of generative artificial intelligence, which promises to rewrite the industry playbook. In this ever-changing environment, the Best Bank Awards recognise the financial institutions that offer the broadest range of services, long-term reliability, and technological innovation.”

Scotiabank's operations in The Bahamas, Barbados, Trinidad and Tobago and the Turks and Caicos Islands were also successful, receiving the Best Bank Awards in their respective countries.