Scotiabank Named “Most Innovative in Data”

Scotiabank Wins Global Digital Banking Award Highlighting its Innovation in Data, Analytics and AI

Scotiabank has been recognized as the Most Innovative in Data by The Banker’s Global Innovation in Digital Banking Awards 2021. The Banker magazine, a Financial Times publication, recognizes global excellence in financial technology and celebrates innovation in finance at the annual awards.

“Throughout the past year, the insight we’ve gained through data and analytics has allowed us to identify thousands of our most vulnerable customers, and provide them with tailored support and advice to help them navigate through this challenging time,” said Brian Porter, President and Chief Executive Officer of Scotiabank. “We’re pleased that for the second year in a row, The Banker Magazine has recognized Scotiabank for our innovation in financial services. Sincere thanks to our winning team of employees who have made these achievements possible, and congratulations on earning this global recognition.”

“Across the Bank, we continue to leverage our investment in technology to allow us to better serve our customers. With this comes the use of advanced data analytics which has helped us to further expand and enhance the way we provide relevant financial solutions to meet the changing needs of our customers. Recently, the use of technology allowed us to quickly address our customers’ needs at the onset of the COVID-19 pandemic when some customers needed urgent financial support.” said Audrey Tugwell Henry, President & CEO, Scotia Group Jamaica.

Notable recent highlights of Scotiabank’s data and analytics efforts include:

  • The expansion of digital sales which made it easier for customers to access credit products such as loans and credit cards remotely via our ABMs, mobile app and online banking.
  • The Global AI Platform. This platform provides the infrastructure for the Bank to deliver intelligent and personalized financial advice for customers.

The Most Innovative in Data award, received from The Banker on August 2nd, 2021, acknowledges the Bank’s investments in data and analytics, as well as its commitment to delivering a more personalized customer experience. Scotiabank was also named the Bank of the Year in Jamaica for the year 2020 by The Banker magazine.