Scotiabank introduces Premium Banking Service

Scotiabank introduces Premium Banking Service

Scotiabank, recently unveiled its Premium Banking service to new and existing clients. The product delivers an enhanced banking experience that consolidates the premium branch experience into a chic lounge at the Scotiabank Financial Centre on Constant Spring Road. Customers who enrol in the programme receive personalized customer service with dedicated Premium Banking relationship officers, a dedicated 24-hour Contact Centre, priority teller service and a host of other privileges and product offerings.

Wayne Powell, Executive Vice President, Retail said: "Our Premium Banking clients represent a discerning group with busy lives, sophisticated palates and complex financial needs. The product responds in laser-like ways to their unique lifestyle demands. Scotiabank is pleased to deliver a ground-breaking product that signifies another first for Jamaica's banking landscape." The Premium Banking product creates an expedited banking experience where clients are able to bypass queues and enjoy an integrated banking portal to address a diverse array of needs including investments, insurance, lending and day-to-day bank services. Powell continued, "The Premium Banking product delivers on our customer-centric strategy – exceeding service expectations at each customer touch point while providing access to a world class team of banking professionals."

Exclusive Privileges, Preferred Products

The Premium Banking client base includes customers with demanding service expectations, and fast paced lifestyles. This group also has a strong desire for simplicity of process, flexibility and convenience. With that in mind, the Scotiabank team designed a bundle of valuable products for Premium Banking tailored to meet their needs. Likewise, customers are delighted with the inclusion of Priority Pass Membership which provides Premium Banking customers access to over 600 private airport lounges in 300 cities and 100 countries around the world.

Exceptional Customer Service

Scotiabank's award winning Contact Centre, headed by Reuben Canagaratnam, Regional Vice President, Regional Contact Centre has deployed a corps of his group's top performers to form the Premium Banking Contact Centre, a dedicated service unit open 24-hours per day, 7-days per week.

Canagaratnam said of the Premium Banking Contact Centre, "We see the dedicated team as an extension of the Premium Banking experience. Our clients will enjoy the same white glove service by phone as in-branch." Scotiabank Premium Banking is headquartered at the Constant Spring Financial Centre, however those enrolled in the programme will have access to enhanced service offerings at all Scotiabank Jamaica branches.