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Frequently asked questions
Client Assistance Program
The Client Assistance Program (CAP) is a temporary support program for customers affected by Hurricane Melissa. It allows you to defer payments on eligible loans and credit cards for up to 3 months, giving you time to recover without worrying about immediate financial obligations. Clients are required to ‘opt in’/formally sign up to activate CAP benefits.
You may qualify if:
- You apply between November 6, 2025 and December 31 2025
- Your loan or credit card is less than 90 days past due
- You confirm your participation by email, phone call, or signed form
If your account is more than 90 days overdue, please contact us directly. We may still be able to help.
CAP applies to:
- Credit Cards
- ScotiaLine
- Scotia Plan Loans (SPL)
- Auto Loans
- Mortgages and Real Estate Secured Loans
- Personal Loans including bridging loans
For Loans and Mortgages:
- No payments are required for 3 months
- Interest will still accrue, but you will not be charged fees on the interest sums
- Insurance premiums, if applicable, will also be deferred
- Your loan term will be extended by up to 3 months
For Credit Cards:
You can continue using your card:
- No minimum payments are required
- No late fees, overlimit fees, or penalties will be charged
- Interest will accrue, but you will not be charged fees on the interest sums
- If you set up a SelectPay plan during this time, those payments must continue
Customers with an existing SelectPay facility can be enrolled in the program. Your existing SelectPay is included as part of your CAP enrollment.
No. Your account will be reported as current to the Credit Bureau during the deferral period.
Yes. You can continue using your card. Just keep in mind:
- New purchases will be added to your balance
- Interest will accrue as usual
- You will not be penalized for not making minimum payments during the deferral
For Loans and Mortgages:
- Regular payments will resume
- Deferred interest and insurance premiums will be repaid as follows:
- If your loan ends after December 2028, the deferred amounts will be spread over 24 months starting January 2027
- If your loan ends before December 2028, the deferred amounts will be paid as a lump sum before maturity
For Credit Cards:
- Minimum payments will resume
- Interest continues as normal
If your account is over the limit when the deferral ends, you’ll need to make a payment to bring it back within the limit. During the deferral period, we didn’t charge overlimit fees, but once the deferral ends, regular fees and interest charges will start again. If you don’t make the required payment, your account will be considered past due, which could affect your credit status.
Tip: Try to make a payment before the deferral ends to avoid extra charges and keep your account in good standing.
You will need to pause or cancel these during the deferral period. Please contact your employer or payment source to make the necessary changes.
Yes. If you can make payments, they will be applied to your account in the usual way. This can help reduce your balance and future interest.
If you create a SelectPay plan during the deferral period, you will need to continue making those payments. These are not paused under CAP.
You will need to give instructions to pause the deduction for the deferral period. After the deferral, if your payments increase due to deferred interest, you will need to make arrangements to cover the new amount.
The accrued interest during the deferral period as well as any insurance premiums amounts along with the standard principal and interest payment.
Yes. Your loan term will be extended by up to 3 months to accommodate the deferred payments.
Your Creditor Protection insurance coverage for loans and credit cards will continue as normal. Any deferred premiums will be collected after the deferral period.
We are here to support you. If you are still facing financial challenges, talk to us about:
- Refinancing
- Debt consolidation
- Other financial support options
Call us at (876) 960 2675
Once you have applied and been approved for the three (3) month deferral, you cannot opt-out, but you may continue to make such payments as you can towards your Loan during the Deferral Period, these will be applied to your account. By continuing to make regular payments to your loan, your loan maturity nor interest accrued status will be impacted, i.e. no change in their loan profile compared to what existed prior to the enrollment.
Yes, an officer will contact you for further details and assistance.