Submitting a Dispute

Here are some steps to start the process. 

1.       Contact the Merchant before submitting your dispute to the branch, if your dispute falls in any of the below categories

• Goods and services not provided
• Cancelled recurring transaction
• Not as described or defective merchandise
• Credit not processed
• Card-activated telephone transaction
• Paid by other means

2.      Email  BNSJCSU@scotiabank.com

• Important: When emailing us, please include the following details for faster resolution:
  • Your Full Name (as per bank records)
  • Your Mailing Address (as per bank records)
  • The Branch where your account is held
  • Your Contact number
  • Overview of complaint

Scotiabank will NEVER request your banking/personal details or account logins via email, text message or phone call. We encourage our client to be vigilant and safe online.

3.       If any additional information is required this will be requested via follow-up communication

Please note, it is very important to complete and submit the documentation within 90 days of the disputed transaction; this process is extremely time-sensitive.