We're here to help.

Email us with your requests and feedback

Policy Statements and Feedback

Get customised insurance solutions for your unique needs.

  • Request general policy information and customised solutions that suit your unique needs.
  • Request policy statements.
  • Share your feedback.
Customise your premiums

Need help to manage your premiums? Let's customise your payments.

Increase or decrease your premiums, change your draw date or restart your automatic payments with a simple email.

  • Download and complete the ‘Pre-Authorized Payments’ form from the Forms Page.
  • Email us with your name, policy number and completed form, indicating the change you are requesting.
Access your funds

Need to make a withdrawal?

Call our Wealth Contact Centre at 888-GO-SJLIC (467-5542) for the fastest service. Your money will be deposited into your account on record.

  • You can also download and complete the ‘Cash Disbursement’ form from the Forms Page and
  • Email us with your name, policy number and completed form, outlining your request."
General instructions

Step 1
Send us an email

 

Step 2
Your email should include your full name, policy number, and the type of request you are making.

 

Please Note: Some service request (Withdrawals, Premium changes, etc) will require a form to be downloaded from the Forms page, completed and attached.

 

Step 3
A representative from Scotia Insurance will be in contact to confirm your request, verify your information, and advise of any additional steps you may need to take.

Express Service Options

Phone

Need to speak with us?
Monday - Friday

Email us

Have a service request? 

Online

Interested in opening a policy?