Exceptional Service

Scotiabank Premium Banking offers you an exclusive array of personalised advice and solutions along with an enhanced level of service, all designed to recognise your achievements and reward you for your success.

On your side, at your service

Your Premium Relationship Officer is your primary Scotiabank contact and your dedicated banking partner.

A trained professional, the Premium Relationship Officer is here to provide you with personalised guidance and advice on your everyday banking, investing and borrowing needs.

Your Premium Relationship Officer will work closely with you to understand your specific goals – for today and tomorrow and provide you with the right personalised solutions to help you meet your goals and become better off financially.

Making you our top priority

In addition to having your own dedicated Premium Relationship Officer, you can also count on a wide range of enhanced services for all of your banking needs:

Dedicated servicing team
From insurance and investment experts to Premium Service Representatives, every Premium Relationship Officer is supported by a dedicated team of specialists who are here to assist you with all of your specific banking and financial needs.

Priority teller service
Receive fast-tracked service when in queue for your everyday banking transactions.

Designated branch space
Do your banking and meet with your Premium Relationship Officer in the comfort of a dedicated area of your branch reserved for Premium Banking clients. Simply show your Scotiabank Premium Banking wallet card for access to this enhanced and exclusive area of the branch.

Priority processing
Enjoy the benefit of a faster, more streamlined approval process for credit card, loan, mortgage and line of credit applications.¹

More ways to serve you

Need assistance when you're not near the branch? Wish to do your banking after hours or while you're travelling? As a Scotiabank Premium Banking client, you have even more ways to connect with us.

Premium Contact Centre – here for you 24/7
Exclusively for our Premium Banking clients, our Scotiabank Premium Contact Centre is staffed by specialized Contact Centre agents available to assist you 24 hours a day, 7 days a week. No long waits to reach a live person, no delays in answering inquiries – our specialised Contact Centre agents are focused on meeting your servicing requirements on the first call.

Our agents can help you:

Answer any questions about our products and services
Book an appointment with your Premium Relationship Officer
Connect you with our advisors for Small Business, Brokerage, Insurance and other financial service needs
Resolve any inquiries

Online and Mobile Banking
Bank securely on the Internet and on the go. Stay on top of your finances or do your everyday banking anytime and anywhere you need to – right from your computer or Internet-enabled mobile phone or tablet. With Scotia OnLine and the Scotia Mobile App, all you need is an Internet connection and you have Scotiabank at your fingertips.

As a Premium Banking client, you can connect with us 24/7.

Conduct your transactions from the comfort of your home or office!

Balance enquiries
Credit card issues – activation, queries etc.
Help with online banking
Travel advisories
Bill payments not credited online
Requests for bank statements
Queries re interest rates/payments

Cheque book orders
Bill payment query
Letter request for Embassy
Request for Title Deeds
Request for reference letters
Request for credit card to be sent to another branch
…and more

Preferred Products

Designed with you in mind, helps take care of all your banking needs with a comprehensive suite of products.

Exclusive Privileges

Providing you with a superior banking experience means continually looking for ways to offer you more.

Find Out More

Call or visit your Scotiabank Premium Banking Centre to learn more or to sign up.

We're available 24 hours a day, 7 days a week. Let us help you achieve your goals.

Terms & Conditions