When the skies clear, ScotiaProtect is still here

We recognize that many families are navigating the challenges brought on by Hurricane Melissa.

To support our clients in the hardest-hit parishes, ScotiaProtect is extending the grace period for insurance premium payments from 30 to 90 days. This means you now have up to three months to bring your policy up to date before cancellation takes effect, giving you more time to recover financially while maintaining your coverage.

What this means for you:

  • Your policy remains active longer, even if you're unable to pay right away
  • You can focus on rebuilding and caring for loved ones without worrying about losing coverage

Please note: Insurance premiums are not being waived. Our automated systems will continue to attempt payment collection where possible. However, if no payment is collected, your policy will remain active for the 90-day grace period.

If you have any additional questions, please do not hesitate to contact us.

Home and auto insurance claims guidance and recovery support

We've weathered the storm together, now let's help you with what comes next.

PROPERTY CLAIM

To assist with your property insurance claim, we kindly ask that you:

  1. Notify Us: Email scotiageneral@scotiabank.com with your full name, policy number, and the address of the affected property.
  2. Document the Damage: Where possible, provide photos and videos of all visible damage.
  3. Obtain Repair Estimates: Please secure estimates from contractors or service providers.
  4. Submit the Claim Form (see below): Once we receive your notification email, we will send you the required claim form. Kindly complete, sign, and return it to scotiageneral@scotiabank.com within 30 days of the date of loss.
  5. Loss Adjuster Appointment: Our underwriters GK General Insurance will appoint a licensed loss adjuster to inspect the property and assess the reported damage.

If you have any questions or require further assistance, please contact us at 876-970-7442 or via email at scotiageneral@scotiabank.com.

AUTO CLAIM

If you have sustained damage or loss to your comprehensively insured motor vehicle, please follow the steps below to initiate your claim:

 

  1. Notify Us: Email scotiageneral@scotiabank.com with your full name, policy number, and vehicle details (Year, make and model).
  2. Provide Identification: Include a copy of your driver’s licence (front and back).
  3. Submit Vehicle Documents: Provide your current vehicle registration and fitness certificates.
  4. Share Visual Evidence: If available, send dash cam or CCTV footage, or post-accident photos/videos.
  5. Repair Estimate: Submit an estimate of repairs from your auto dealer or preferred garage.
  6. Submit the Claim Form (see below): Once we receive your notification email, we will send you the required claim form. Kindly complete, sign, and return it to scotiageneral@scotiabank.com within 30 days of the date of loss.
  7. Vehicle Assessment: A licensed motor vehicle assessor will be appointed to inspect the damage.

Please note that claims made under your comprehensive policy are subject to a policy excess, as outlined in your policy terms and conditions.

 

If you have any questions or require further assistance, feel free to contact us at 876-970-7442 or via email at scotiageneral@scotiabank.com.

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