Your credit card service

Here’s what you need to know about our upgraded credit card system platform

Frequently Asked Questions

The new credit card platform will allow for greater flexibility and enhanced functionalities in our credit card products and services such as:

  • Ability to convert credit card transactions into installment plans
  • Access to a new Rewards Platform that will allow customers to redeem points online
  • A redesigned credit card statement, which is compliant with all regulatory requirements. Improvements include an easier to read layout, rewards points balance, space for marketing messages, details on installment plans etc.
  • Dual currency credit cards: Customers will be able to use their approved credit limit to make purchases in USD or local currency (applicable to some countries).
  • Enhanced fraud protection via Alerts for credit card customers with additional cardholders on their account.
  • Credit card campaign bonuses will be credited to customer accounts automatically

The migration to the new credit card platform was done on April 28, 2021..

All credit cards due to be renewed for the 1st time since the system upgrade will generate a new card number. This new number will show in the Scotia Caribbean App and/or Scotia OnLine Banking, up to 2 months before the current card expires, in addition to your current credit card number. Not to worry, you can continue using your card until it expires. Once your renewal card is activated, you will only see the new card number on your profile. 

We apologize for any inaccurate description or duplication of bank fee(s) on your statement as a result of our recent conversion. Not to worry, the duplication(s) will be reversed on your next statement.

This is a display error and does not affect your credit card balance or available limit. We are working to have this resolved.

As you may be aware, we recently completed a credit card system upgrade. This line item description is an error that occurred as a result of the system upgrade. Not to worry, this is not a new fee. The amount that was displayed has since been reversed. 

This is a display issue which we are working to have resolved by May 13th.

Statement cycle date is the cutoff date of your credit card cycle and the date which your statement is printed. It is the same date each month and your due date is 25 days from your statement date for credit cards and 21 days from your statement date for your ScotiaLine.

Customers with their statement cycle from the April 23rd to the 27th were changed to April 22nd

Customers with statement cycle on the April 28th and the 30th were changed to May 3rd

Statement dates that fell within the transition/migration period were changed to reduce the negative impact to customers.

No, customers statement cycle will revert to the original cycle dates before the change in the month of May 2021. 

If your statement date was April 25, your new statement date will April 22. This means that your interest will be calculated as follow:

Average daily balance (ADB) x annual percentage rate (APR) x [number of days in cycle/ 365]

Before: $1,000 x 19.9% x [31 /365] = $16.90

Now: $1,000 x 19.9% x [28 /365] = $15.26

Your minimum payment due will still be 25 days after your regular cut off period if it’s a credit card and 21 days if it’s a Scotialine.

Supplementary cards issued before the migration to the new credit card platform are impacted as follows:

  • They cannot be activated and pinned if this was not done before the migration
  • Pin changes cannot be facilitated
  • They will be changed to a new card with a different card number from the primary starting July 2021

Primary cards issued before the migration to the new credit card platform may need a new activation code if they were not activated and pinned by April 22nd.  Customers will need to call the contact centre for a new activation code.

These cards expired on April 28, 2021. The new renewal card will need to be activated and pinned to prevent issues with use of card. Supplementary cards will need to be replaced if they were not activated by April 22nd.

We’re here to help. 

Find out more on or call us at 888-4-SCOTIA (888-472-6842).