Scotiabank Announces Temporary Changes in Operations to Assist Containment of the COVID 19 Virus

Kingston, Jamaica, March 18, 2020: Scotiabank has announced changes to its branch operations in an effort to protect customers and staff against the threat of the COVID 19 virus. Social distancing is being recommended as one of the best ways to slow down or stop the spread of the highly contagious disease.

“We support the government’s recommendations to contain the spread of the COVID 19 virus” said Audrey Tugwell Henry, Executive Vice President of Retail Banking, Scotiabank Jamaica. “In light of the guidance around public health, we are restricting the number of customers allowed in our banking halls. Additionally, we will be restricting the services offered in branch to those that cannot be conducted via one of our other channels.”

In recent years, Scotiabank has been enhancing its alternate channels to allow customers additional choice and convenience. Full service Automated Banking Machines (ABMs) may be used to make cash or cheque deposits or to withdraw cash up to $100,000. Customers can also make credit card or Scotia loan payments using these machines.

Scotia Online and the new Scotia mobile banking app are also available to customers free of cost, 24 hours per day. Transactions that may conducted using these channels include:

  • Bill payment
  • Loan payment
  • Funds transfer between personal accounts of to any account at a local bank
  • Mobile phone top up
  • Review of account balance and account activity

Similarly, Scotia Insurance and Scotia Investments clients are being asked to use the Contact Centre and online channels for assistance or advice and to only visit branches for services that cannot be accessed remotely.

Changes to operating hours

Effective Thursday, March 19, 2020, Scotiabank will give senior citizens priority access to all branches for the first 30 minutes after opening. The general public will be admitted thereafter.

Effective next Monday, March 23, 2020 all branches will open to the public at 9:00 A.M. and close at 1:30 P.M. Senior Citizens will get priority access to branch services between 9:00 A.M. and 9:30 A.M.