Migration to e-Statements

Access your account statements online

Due to current restrictions with postal mail, we are unable to continue mailing out credit card statements. As a result, effective June 4, 2020, we will be moving to paperless statements. 

Our online platform gives immediate 24/7 access to your monthly account statements. It is also a more secure method than having statements mailed. Your online account is confidential and secured by your login credentials so your statements can only be accessed by you.

Scotia Online and Scotia Mobile App

In order to access your statements online, you will need to login to Scotia Online Banking.  If you have not yet registered for Scotia Online Banking, you can do this by visiting (jm.scotiabank.com), and following the instructions to ‘Register Now’. The Scotia Caribbean Mobile app also provides you with a summary of your statement in order to see the outstanding balance and minimum payment. Once you have downloaded the app, you can sign in with the same card number and username for Scotia Online Banking.

Scotia Online Banking and the Scotia Caribbean Mobile App also offer a simple, convenient and safe way to bank from home. In addition to viewing your statements, you can pay bills, transfer funds between accounts and to any local bank, pay your credit card and so much more!

SMS and Email Notifications

Please make sure your email address and mobile number on file are current so you can receive email notifications when your monthly statement is available. You will also receive SMS messages with payment details. 


Our Automated Telephone Banking Service - TeleScotia is also available to access your account information and pay your bills 24 hours a day, 7 days a week. Simply call 888-4-SCOTIA.

We want to ensure that this change makes receiving statements more convenient for you. Should you have any questions or concerns, please reach out to us at 888-4-SCOTIA.

About Scotiabank 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of approximately 100,000 employees and assets of approximately $1.2 trillion (as at January 31, 2020), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS). For more information, please visit http://www.scotiabank.com and follow us on Twitter @ScotiabankViews

For media inquiries, please contact:

Yanique Forbes-Patrick | Vice President, Public Affairs and Communications