Important Updates on Banking Services

April 9, 2020: Scotiabank has made adjustments to service offerings and transaction times due to the island wide curfew implemented as a containment measure in the fight against COVID-19. These changes will impact deadlines and service availability across various channels and we are asking customers to take note of the new transaction deadlines and changes to services which are outlined below.

Contact Centre

We have adjusted operating hours in our contact centre with limited service being offered over the Easter weekend due to the extended curfew times. Please see the schedule below which outlines the times during which our usual full suite of services will be available. Outside of those hours, we will only be able to facilitate calls for online or mobile banking support and lost or stolen cards.

Date	Full Service Hours
Thursday, April 9	8 am – 6 pm
Friday, April 10	9 am – 1 pm
Saturday, April 11	9 am – 1 pm
Sunday, April 12	9 am – 1 pm
Monday, April 13	9 am – 1 pm
Tuesday, April 14	8 am – 6 pm
Wednesday April 15 – Tuesday, April 21	7 am – 10 pm

The curfew will also affect the settlement of certain transactions. As a result, we have implemented new deadlines for both personal and business transactions which are detailed below.

Retail & Small Business

Transaction Type

Daily Deadline

Branch

Wire Transfers - Outgoing	1:00 pm
RTGS – Outgoing	1:30 pm
Drop Box1	1:30 pm

Standard Automated Banking Machines (ABMs)

Cash Deposits (credit next business day)	4:30 pm
Cheque Deposits (credit on 5th business day) 1	4:30 pm

Intelligent Deposit Machines (IDMs)

Cash Deposits (immediate credit)	None
Cheque Deposits (credit on 5th business day) 1	4:30 pm

Scotia OnLine

Transfer between Scotiabank accounts	None
Transfer to other banks	5:00 pm

Incoming Transactions

Wire Transfers – Incoming	3:00 pm
RTGS – Incoming	3:00 pm

1 Clearing period for cheques has increased from 3 to 4 days

Commercial

Transaction Type by Channel

Daily Deadline

Business Service Centre

Wire Transfers - Outgoing	12:00 noon
RTGS – Outgoing	11:30 am
Transfer between Scotiabank accounts/ Other transactions	12:30 pm

Business Internet Banking (Cash Management Services)

Transfer between Scotiabank accounts	None
Transfer to other banks (ACH & RTGS)	3:00 pm

Deposit Processing (Kingston and Montego Bay Cash Processing Units)

Cash/ Cheques/ Coins²

2:00 pm

2 There may be a delay in credits to accounts, however same day value will be applied for all deposits received before cut-off time

Scotiabank thanks our customers for their understanding as we make these necessary changes in our operations to support the government’s initiatives to stop spread the COVID-19 in Jamaica.

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of approximately 100,000 employees and assets of approximately $1.2 trillion (as at January 31, 2020), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS).
For more information, please visit http://www.scotiabank.com and follow us on Twitter @ScotiabankViews For media inquiries, please contact:

Yanique Forbes-Patrick
Vice President Public Affairs and Communications (Caribbean) | Yanique.forbes-patrick@scotiabank.com