Changes to branch operations

At Scotiabank the health and safety of our employees and customers is a top priority

Branch Changes

Opening hours for all branches will be 8:30 AM - 2:30 PM with priority access for Senior Citizens and customers with disabilities from 8:30 AM – 9:30 AM

All customers are strongly encouraged to wear a face mask (covering their nose and mouth) before entering the branch, however, they may be asked to lower the mask for identification purposes
In-person appointments will be discontinued
Business Banking deposits over $300,000 must be made using the Night Depository or a courier service. Customers are asked to call their branches to make arrangements.

Please remember that in order to maintain physical distancing guidelines, branches will only be able to process transactions that cannot be conducted at our self-service channels.

Digital Channels

Small Business, Corporate and Commercial customers are being asked to use electronic options as all manual services including the preparation of bank drafts will be delayed.
Customers are reminded that many banking transactions can be conducted using our online and mobile banking channels for free.
Persons interested in signing up for online banking can visit jm.scotiabank.com to register.
Scotiabank customers using Digicel are reminded that they can access the Scotia mobile banking app without using any credit from their data plans.
Additionally, customers can access banking service at our 272 ABMs islandwide, or via TeleScotia by dialing (876)960-2675

While we regret the inconvenience caused, these changes have become necessary to ensure that we prioritise health and safety while still servicing our customers.

Transactions that can be done using Scotia Online or an ABM

ABMs	Scotia OnLine
Make credit card or loan payments Withdraw or deposit cash, Top up mobile phones, Purchase US dollars and Make account inquiries	Account enquiries Credit card, loan and bill payments Scotia to Scotia and Third Party Transfers Mobile Top-Up

Support Function Delays

As several of our support functions will be operating without the usual complement, please expect delays in the general processing of transactions.

Small Business, Corporate and Commercial customers are being asked to use electronic options as all manual services including the preparation of bank drafts will be delayed.

We also anticipate delays in regular branch services in Kingston and Clarendon.

Customers are reminded that many banking transactions can be conducted using our online and mobile banking channels for free. Persons interested in signing up for online banking can visit jm.scotiabank.com to register. Scotiabank customers using Digicel are reminded that they can access our mobile banking app without using any credit from their data plans.

While we regret the inconvenience caused, we support the government’s initiatives to keep our country safe and we encourage all Jamaicans to take the necessary steps to protect themselves at this time.