Changes to branch operations

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At Scotiabank the health and safety of our employees and customers is a top priority.

Contact Centre
Due to the current islandwide curfew in place, there will be changes to our contact centre support. Full service will be offered between the hours of 8:00 AM and 6:00 PM. After 6:00PM and up to 8:00 AM, we will only be able to facilitate calls for online or mobile banking support and lost or stolen cards.
Scotiabank thanks our customers for their understanding as we make these necessary changes

To help contain the spread of the COVID 19 virus, we will be making changes to branch operations on Monday, March 23, 2020.

Opening Hours

Monday – Thursday 
9:00 a.m. – 1:30 p.m.
9:00 a.m. – 2:30 p.m.
  • Between 9:00 a.m. - 9:30 a.m. - Senior Citizens will get priority access to branch services.
  • We are restricting the number of customers allowed in the branch at any one time
  • Branches will only offer transactions that cannot be conducted using an ABM or online banking

Customers wishing to conduct the following transactions may do so using one of our self-service channels:

  • Intelligent and Dual Currency ABMs

    • Cash withdrawals up to J$100,000 or USD$300
    • Cash and cheque deposits
    • Credit card payments (cash/cheques/ account transfers)
    • Loan payments (cash/cheques/ accounts transfers)
    • Account Inquiries
    • Purchase USD cash from local currency account (Dual Currency ATMs only)
    • Mobile Top Up
  • Scotia Online & Scotia Mobile Banking App

    • Account Inquiries
    • Account statements
    • Mobile Top Up
    • Transfers between accounts or to others
    • Bill Payments
  • We encourage customers to visit to sign up for Scotia OnLine or download the new Scotia Mobile App to bank for free at any time.

    We apologise for any inconvenience these changes may cause and Scotiabank is encouraging all Jamaicans to take the necessary steps to remain healthy during this challenging time.